By requesting or booking a service with Klinner Cleaning & Maintenance, you agree to these terms. Please read them carefully. If you have any questions, contact us before booking.
1. About Us
Klinner Cleaning & Maintenance provides professional residential cleaning and minor handyman services in Nashville, TN and the surrounding metro area.
- Email: info@klinnercleaning.com
2. Services
We offer the following services, subject to availability and geographic coverage:
- Airbnb / Short-term Rental Cleaning
- Move-In Cleaning
- Move-Out Cleaning
- Deep Cleaning
- Recurring Cleaning (weekly, bi-weekly, monthly)
- Basic Handyman
Specific tasks included in each service will be confirmed at the time of booking. Services are performed during our operating hours: Monday–Sunday, 9am–6pm.
3. Quotes & Pricing
All quotes are custom and based on the size of the property, service type, and specific requirements you provide. A quote is not a final invoice — the final price may vary if the property's condition differs significantly from what was described at the time of quoting.
We do not charge hidden fees. Any price adjustments will be communicated to you before work begins.
4. Booking & Scheduling
A service is considered booked once we confirm the date, time, and price in writing (via text, email, or phone). We will make every effort to arrive on time. If we need to reschedule due to unforeseen circumstances, we will notify you as early as possible.
We ask that you notify us at least 24 hours in advance if you need to cancel or reschedule your appointment.
5. Access to the Property
You are responsible for providing safe and timely access to the property on the scheduled date. If our team cannot access the property at the agreed time without prior notice, a cancellation fee may apply.
You agree that you are authorized to grant access to the property for cleaning purposes.
6. Satisfaction Guarantee
If you are not satisfied with any part of our service, contact us within 24 hours of the completed clean. We will return to re-clean the areas in question at no additional charge.
This guarantee does not apply to pre-existing damage, stains that cannot be removed with standard cleaning methods, or dissatisfaction reported after the 24-hour window.
7. Damage & Liability
Our team handles your property with care. If damage occurs as a direct result of our work, please notify us within 24 hours with photos and a description. We will assess the situation and work toward a fair resolution.
We are not liable for:
- Pre-existing damage or wear and tear
- Items not properly secured or fragile items not disclosed before the service
- Damage resulting from faulty fixtures, plumbing, or electrical systems
8. Client Responsibilities
To help us do our best work, we ask that you:
- Secure or remove valuables, fragile items, and pets before our arrival
- Disclose any special conditions (mold, pests, hazardous materials) before booking
- Ensure the property has running water and electricity available
9. Payment
Payment terms will be communicated at the time of booking. We accept cash, Zelle, Venmo, and other methods as agreed. Payment is due upon completion of the service unless otherwise arranged in advance.
10. Changes to These Terms
We may update these terms from time to time. The "Last updated" date at the top will reflect any changes. Continued use of our services after updates constitutes acceptance of the revised terms.
11. Contact
Questions about these Terms of Service? Reach us at:
- Email: info@klinnercleaning.com